01
A bug, a slowdown, unexpected behavior
Describe what you were doing and what happened. If you can attach the game or position involved, even better. NotiChess is in public beta: this feedback directly guides the fixes.
contact@notichess.com →Contact
Write to us,
we'll reply.
No form, no ticket, no bot. An email address and a phone number, behind which are the people who build NotiChess.
Email
contact@notichess.com
The main channel. A reply within 48 working hours, often much faster.
Phone
+33 6 24 49 47 98
For conversations that are better had out loud: clubs, federations, partnerships.
Address
NotiChess
2 avenue du président Pierre Angot
64000 Pau, France
2 avenue du président Pierre Angot
64000 Pau, France
Availability
Monday to Friday, 9 am – 7 pm.
A reply within 48 working hours.
A reply within 48 working hours.
What we talk about most
Four reasons to write.
None is more legitimate than another, and the third isn't reserved for big clubs.
02
An idea, a feature you're missing
A good part of the roadmap comes from the players who use the software every day. Tell us what would save you time, even if the request seems minor.
contact@notichess.com →03
A club, a federation, a partnership
Agreements exist for clubs, with a reduced rate offered to members at sign-up. Write or call us; we take the time to discuss before proposing anything.
contact@notichess.com →04
A question about your subscription
Billing, plan change, lifetime license, partner code: an email is enough. Include the address linked to your account to speed things up.
contact@notichess.com →Ambassador program
You play competitively and like the project? There is a program for that.
Questions
Before you write.
Who answers messages?
The NotiChess team directly, and most often Anthony Rambaut, who founded the project. There's no outsourced customer service: the person who answers you knows the software inside out.
What language can I write in?
In French or English, either way.
Can I send a game to have it looked at?
Yes. Attach the PGN file to your message. If it's a technical issue, specify the software version and your operating system.