Delete your NotiChess account

This page explains how to delete your NotiChess account, what is then erased and what is kept. It applies to the NotiChess application on computer and on mobile (iOS and Android) alike: it is one and the same account.

NotiChess is published by NotiPro SAS.

Delete your account from the app

This is the fastest way: deletion starts immediately.

• Open the settings of the NotiChess app, on computer or on mobile;
• choose “Data & privacy”, then “Delete my account”;
• confirm. The app shows you what will be deleted and what will be kept, then asks you to confirm your identity.

Export whatever you want to keep beforehand: once the account is deleted, nothing can be recovered.

Request deletion without the app

If you no longer have access to the app, or do not want to reinstall it, write to us at contact@notichess.com from your account email address, with the subject “Account deletion”. We may ask you to confirm that you own the account.

We delete the account within one month of your request at most, and confirm it to you by email.

What is deleted

• your account and profile, including your sign-in email address and your password;
• your friends, your groups and your access to conversations and shared games;
• your game and puzzle databases, opening repertoires, analyses and statistics;
• your email preferences, including any opt-out from marketing messages.

Data stored on your devices is erased on the device you delete the account from. On your other devices it stays in place until you erase it, from “Data & privacy” or by uninstalling the app.

What is kept, and for how long

• Your messages and shares: the messages, games and positions you shared stay with their recipients, and on our servers with no erasure date. Your name there becomes “Deleted account” in a direct conversation and “A member” in a group; a contact who has not reconnected since may keep seeing your name for a while.
• Your invoices: kept for the legal retention period applicable to accounting records (10 years).
• Proof of your request: your email address is kept with no time limit in our deletion register. Its only purpose is to show that your request was honoured.
• The log of emails sent: your address appears in it, with no erasure date.
• Our technical backups: they keep a copy for up to 35 days.

After deletion

• Your subscription to the desktop application, if any, is cancelled: it runs until its expiry date and is not refunded; a lifetime purchase is not refunded either.
• Your devices already signed in are blocked on their next contact with our servers. Without a connection, the app can keep working for up to 14 days.
• Your email address becomes usable again immediately to create a new account, which will give you back neither your data nor your friends.

How to contact us

For any question about deleting your account or about your data, write to us at contact@notichess.com.